المستشفى الاهلي

Today, I accompanied my mother to Ahli Hospital, and unfortunately, the experience was far from ideal. To start, we couldn't find a wheelchair at the Outpatient Entrance, so we had to search for one in the Emergency area. It took some time, and when we finally found one, another patient with fractured legs and their family were also in need of it. It was a long and challenging 30-minute walk for my mother until we reached the doctor's clinic. After arriving, I went to the OPD Reception, obtained a number, and patiently waited for our turn. The consultation cost us 40 shq, and the reception staff were courteous, which was a relief. However, during our search for the doctor's clinic, I approached a staff member in the corridor to ask for directions, and their response was quite impolite. Finally, when we met with the orthopedic doctor, I expected him to review my mother's two MRIs and ultrasound scans to provide a clear diagnosis. Regrettably, the doctor did not bother to examine the scans at all. This experience left us entirely disappointed, especially considering that Ahli Hospital is a private facility where we expected a higher standard of care, given the substantial amount we paid for diagnosis and scans. Hospital management must be on their toes; Indeed, hospital management should be diligent and responsive to ensure a high standard of care and a positive patient experience. Effective management plays a crucial role in addressing issues, improving services, and ensuring that patients receive the best possible care during their hospital visits. Management should seek customers’ feedback about their experience, as it's a good idea to communicate them to the hospital's management so they can work towards making necessary improvements.

Improving every day hospital

Good

We are fully satisfied with behavior of the staff, specially Doctor Alaa Rabaee.

Private hospital